Do I need a referral to access Move Me Healthy services?

No, a referral is not necessary to make an appointment. The only exceptions are services provided on a Chronic Disease Management Plan (Medicare), with a gold or white card (DVA), or some insured services (TAC, WorkCover, or otherwise).
 

What should I bring to my appointment?

Wear comfortable, non-restrictive clothing. It is unlikely that you will be performing any exercise during your first visit, but you may do some movement during your assessment. Bring any referrals, letters or other relevant health information you have, a water bottle, and towel.

How can I pay?

Payment is required at the time of your appointment and can be made by credit card, debit card or direct debit. Packages should be paid in advance by the any of the above payment methods. We are a cashless clinic.

Can I get a rebate with my private health insurance?

Many private health insurers provide rebates for exercise physiology group, and individual services. Check with your individual health fund as rebates vary between funds and your level of cover. A receipt can be provided at the time of payment for claiming purposes.

How long is my appointment?

Allow up to 60 minutes for your first appointment. Subsequent appointments are usually 30 or 45 minutes. This will be determined after your first appointment.

What is the cancellation policy?

Notice: We kindly request a minimum of 24 hours’ notice for cancellations or rescheduling to allow us to accommodate other clients.

Late Cancellations/No Shows: Failure to provide sufficient notice may result in a non rebatable charge, equivalent to the fee of the appointment booked.

Cancellation Procedures: To cancel or reschedule, please contact us via phone (0410 148 235) or email (info@movemehealthy.com.au). You can leave a voicemail or send an SMS. Please note that it is not possible to respond to the reminder SMS.

Exceptions: We understand that unforeseen emergencies can arise. Please contact us as soon as possible if you encounter such a situation, and we will work with you to find a suitable solution.
Repeated No Shows: Chronic no-shows or late cancellations may result in limitations on future bookings or require a deposit to secure appointments.

Special Circumstances: If you have any special needs or require assistance due to medical conditions or other reasons, please inform us, and we will do our best to accommodate your requirements.
By scheduling an appointment with us, you acknowledge and agree to adhere to our cancellation policy.

We appreciate your cooperation in helping us provide efficient and timely care to all our clients.

How can I access my exercise program?

We use Physitrack to develop our programs and recommend you download the free app PhysiApp to access your program on your smart phone. It is available on iOS, Android and web. We can also provide your program by email for printing at home if required.

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