Do I need a referral to access Move Me Healthy services?
What should I bring to my appointment?
Wear comfortable, non-restrictive clothing. It is unlikely that you will be performing any exercise during your first visit, but you may do some movement during your assessment. Bring any referrals, letters or other relevant health information you have, a water bottle, and towel.
How can I pay?
Payment is required at the time of your appointment and can be made by credit card, debit card or direct debit. Packages should be paid in advance by the any of the above payment methods. We are a cashless clinic.
Can I get a rebate with my private health insurance?
Many private health insurers provide rebates for exercise physiology group, and individual services. Check with your individual health fund as rebates vary between funds and your level of cover. A receipt can be provided at the time of payment for claiming purposes.
How long is my appointment?
Allow up to 60 minutes for your first appointment. Subsequent appointments are usually 30 or 45 minutes. This will be determined after your first appointment.
Is there a cancellation policy?
We understand that life gets busy (we’re here to help with that!) and things come up from time to time. Should you need to cancel or reschedule your appointment, we ask that you notify us 24 hours prior to your appointment start time. This ensures sufficient time to offer your appointment to someone else. A cancellation fee will be charged for a late cancellation or non-attendance. Please note cancellation fees are not covered by Medicare, DVA, or insurance and are payable by you.
How can I access my exercise program?
We use Physitrack to develop our programs and recommend you download the free app PhysiApp to access your program on your smart phone. It is available on iOS, Android and web. We can also provide your program by email for printing at home if required.